Service Terms & Roof-Safe Guarantee

Effective October 2026 · Applies to all Rogue Valley Holiday Lights bookings · Questions? Text (541) 862-1050.

The short version: we install temporary holiday lights with removable clips — never nails, screws, or staples. The lights become your property. We take them down in January. You keep a working outdoor outlet in good condition, and you don't modify the install. We carry general liability insurance. What follows is the full terms you agree to when you book.

1. Scope — Temporary, Non-Invasive Decorating Only

All services are temporary, removable seasonal decorating: installation of lighting using polymer shingle tabs, gutter clips, and magnetic mounts, plugged into existing exterior GFCI outlets. We do not perform construction, structural alteration, repair, or electrical work, and we never use nails, screws, staples, or other permanent fasteners. This scope is intentional and non-negotiable — it is the safest way to put lights on a home.

2. Roof-Safe Guarantee

If any clip or product we install causes damage to shingles, gutters, or fascia, report it to us within the 48-hour inspection window below (or immediately upon takedown). We will repair or compensate for damage clearly caused by our materials or workmanship, subject to the insurance and limitations in Sections 7–8.

3. Ownership — "Buy & Keep"

For all-inclusive packages, the custom-cut lighting strands, bulbs, cords, timer, and storage tote become your property upon full payment. Takedown service (Section 6) is included for the current season. We make no claim on your lights and there are no rental or storage fees.

4. Booking, Deposits & Payment

A 50% deposit reserves your install date and orders your custom materials. Acceptance of these terms is confirmed when you check the terms box on the booking form and again when you send your deposit.
The remaining 50% is due upon completed installation.
We accept Venmo, Cash App, or a card payment link. Deposits are refundable if we cancel or fail to perform. If you cancel before we've ordered or cut your custom materials, your deposit is refunded in full; once materials are ordered or cut for your roofline, the deposit covers those materials and is non-refundable within 72 hours of your scheduled install.

5. Your Responsibilities

Working outlets: you provide access to existing exterior GFCI outlets in safe, functional condition. We test visibly at install; we are not responsible for pre-existing faulty GFCI circuits, tripped interior breakers, hidden wiring defects, or electrical conditions we could not reasonably detect.
No modifications: after install, do not add strands, splice or re-plug cords, bypass the timer, or relocate the install. Modifications void the guarantee and coverage under these terms for anything arising from the modified install.
Prompt reporting: visually inspect the install within 48 hours. Report anything unusual — hot smell, warm plug, flickering, loose strands — immediately by text. After 48 hours without report, the install is deemed accepted.
Property access: clear driveway/street access and outlet access on install day. You don't need to be home. Please secure pets and let us know about any site hazards (loose boards, unstable ground, wasps, aggressive dogs) before we arrive — we work around them or reschedule.

6. Weather, Schedule & Takedown

We reschedule at no charge for rain, lightning, high wind, wildfire smoke, or power shutoffs — your price and slot hold.
Takedown is included. We schedule the January date with you when we confirm your install. If we can't reach the tote area or lights on a takedown day, we'll re-arrange with you; two re-attempts are included, and after that your lights simply remain yours to hang or store.

7. Insurance & Limitation of Liability

We carry general liability insurance including products and completed-operations coverage, and we stand behind our workmanship.

To the maximum extent permitted by Oregon law: (a) our total liability for any claim arising from our services is limited to the amounts paid under our insurance plus the contract price of your job; (b) we are not liable for indirect or consequential losses — including loss of use, spoilage, lost enjoyment, or events downstream of a defect; (c) we are not liable for damage arising from pre-existing conditions described in Section 5, from your electrical system, or from modifications made after we leave.

Nothing in these terms limits liability that cannot lawfully be limited, including gross negligence or intentional misconduct.

8. Mutual Responsibilities for Claims

You cover claims arising from your outlets, wiring, structure, or post-install modifications.
We cover claims arising from our materials or workmanship — that is precisely what our insurance exists for, and you should expect us to involve our insurer promptly and transparently if that day ever comes.

9. Photos & Marketing

We photograph installs for quality records. With your permission (given at booking or by reply text), we may share exterior photos of the finished install in our marketing without naming your address. Say "no photos" at any time and we'll honor it — quality-record photos are never published.

10. Mid-Season Support

Text a photo of a failed bulb and we'll swap it on our next trip through your area, free, through the season. If strands sag or clips pop loose from normal winter weather, same deal — send a photo, we re-secure them free through the season.

11. Disputes

We're neighbors; let's keep it that way. Any dispute first goes to a good-faith conversation, then to mediation if needed, with unresolved amounts below $10,000 going to Oregon small claims court in Josephine County. Oregon law governs. If any term is unenforceable, the rest stays in force.

12. The Whole Deal

These terms plus your written quote are the entire agreement. We may update these terms season to season; the version at your booking applies to your job.